Privacy Policy

1. Introduction

At Chhajed.ai ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title.
• Business Information: Details about your business, project requirements, and service preferences.
• Communication Data: Information contained in communications you send to us, including inquiries, feedback, and support requests.
• Account Information: If you create an account, we collect login credentials and account preferences.
• Payment Information: Billing address and payment details (processed securely through third-party payment processors).

2.2 Information We Collect Automatically

When you access our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs.
• Location Data: General geographic location based on IP address.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, analytics providers, social media platforms, and publicly available sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Deliver, maintain, and improve our AI solutions and services.
• Communication: Respond to inquiries, send updates, and provide customer support.
• Business Operations: Process payments, manage contracts, and fulfill legal obligations.
• Marketing: Send promotional materials, newsletters, and information about our services (with your consent where required).
• Analytics: Analyze website usage, measure service effectiveness, and improve user experience.
• Security: Detect, prevent, and address fraud, security breaches, and technical issues.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
• Research and Development: Develop new products, services, and features.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files stored on your device that help us improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
• Preference Cookies: Remember your settings and preferences.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Partners

We may share information with trusted business partners to provide services, conduct joint marketing activities, or facilitate business opportunities.

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Chhajed.ai, our clients, or others.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Request a copy of your information in a structured, machine-readable format.
• Restriction: Request restriction of processing of your information.
• Objection: Object to processing of your information for certain purposes.
• Withdraw Consent: Withdraw consent where processing is based on your consent.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information provided in Section 14.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information in Section 14.